Site Map
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TeamMax
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call center software for small to medium sized businesses

make up campaigns and assign them to agents, manage calling lists and do not call numbers

avoid calling numbers in your do not call list


CallAssist
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quickly make a large number of outbound telemarketing calls

telemarketing dialer to automatically dial
avoid calling number in your do not call list

avoid calling number in your do not call list

Service and Software Updates

We have three levels of service where one of our consultants will provide you with personal assistance to help you get the best out of our software:

• Sales & Pre-Sale Service
• Email Service Plan
• Priority Service Plan

We also want you to understand our software update policy before you purchase our software, you can read about it here.

"It has been a pleasure to deal with you. Your response and support are outstanding!"
-Jerry Neumeyer

"You were exactly on target. It is refreshing to deal with someone who can respond so quickly and knowledgably"
-Mike Kaufman

"I appreciate your help very much, you are very helpful, patient and supportive. You have great software and a great support team. I will absolutely tell my friends about it."
-Almoz Guy

Our service plans are as follows:

You can contact us by email or by telephone. Often you may get a faster response by sending us an email. We endeavour to respond to sales enquires within 48 hours.

You can use our product enquiry form or send an email directly by clicking here. Alternatively for pre-sales service you can call our Sales & Pre-Sale Support toll free number 1 800 728 2050.

After you have purchased our software you can use either our free Email Service Plan for limited assistance or our paid Priority Service Plan.

You can contact us by email for limited assistance and we will respond as soon as possible. We endeavour to respond to emails within 48 hours however our response time will depend on how many other support issues are in the queue ahead of you.

This service is for limited assistance meaning if your issues or questions take our consultants longer than 5 minutes then you will need to take up our Priority Support Plan for paid service.

We offer limited email assistance at no cost to you but reserve the right to change this policy in the future without notice.

Use the email support form here to take advantage of our free email service or click here to open an email up in your default email program.

When you select the Priority Service Plan you will be given a special toll free number to call for any support issues or training requirements you may have. You can contact us either via telephone or by email.

It's a great investment to minimise downtime and ensure you are using your software to its fullest potential. Our Priority Service Plan is how you get priority help with technical support, installation support, and training.

You purchase our Priority Service Plan in advance in blocks of either 1 hour, 3 hours or 5 hours of assistance. After 12 months from date of purchased the Priority Service Plan elapses so only purchase it when you need priority service.

When you purchase our TeamMax Call Center Software it includes up to 2 hours of assistance for technical support, installation support, and training so you do not need to join the Priority Service Plan until after those 2 hours are used. Our support team will advise when this is. The included 2 hours of assistance can only be used in the first 90 days from date of purchase.

Please note the technical support is only in relation to our software and not for general computer or computer networking assistance. You will need to contact your own IT consultant for advice or trouble shooting help on networking or domain setup and configuration.

You can purchase now on-line with secure credit card processing from SoftShop.

Priority Service Plan
Service Plan	Price	Pay Now
Priority Service 1 Hour*	$99.00	Pay Now
Priority Service 3 Hours*	$199.00	Pay Now
Priority Service 5 Hours*	$299.00	Pay Now

* Hours are the time spent by our consultant giving you assistance or working on your issue and this may be more than just the time spent on a telephone conversation with you.

If you have any questions about our Priority Service Plan please contact us at sales.

Our software updates come in two levels, major releases and minor releases. A major release occurs when significant new features are added to our software, they usually occur once a year but they are sometimes more frequent than that. Minor releases are smaller updates that are less important.

By taking up our Software Subscription Plan you have access to major updates free of charge. If you decided not to take part of this program you must pay for major updates. The cost of this can vary between products and between major updates depending on the significance of the update.

It is recommend that you take part of the Software Subscription Plan so that you can always stay current with the latest version of our software. This is optional but you must decide within the first 30 days of making your purchase. After the first 30 days you can only join the Software Subscription Plan once you have purchased an update for the software. The Software Subscription Plan allows you to have all major updates for the software that occur within the 12 months of joining the plan at no extra cost* When you join the plan we will notify you when a major release occurs and give you details on how to download it.

Our rental plans include the Software Subscription Plan as part of the rental price.

When you purchase our software you qualify for any major update that occurs within 90 days of your purchase at no extra cost.*

Minor releases for your current version are usually made available via our web site and are free for those using the current version of the software.*

* Note if you require technical assistance, training or installation help these service are charged at our usual rates.

You can purchase now on-line with secure credit card processing from SoftShop.

If you have any questions about our Software Subscription Plan please contact us at sales.