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Site
Map
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TeamMax
............................
call center software for small to medium sized businesses
make up campaigns and assign them to agents, manage calling lists
and do not call numbers
avoid calling numbers in your do not call list
CallAssist
............................
quickly make a large number of outbound telemarketing calls
telemarketing dialer to automatically dial
avoid calling number in your do not call list
avoid calling number in your do not call list
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Phone Dialer Editions
CallAssist
call center phone dialer is available in two editions, Standard
and Advanced. The following table compares the features in each
edition:
| Feature
|
Standard
Edition |
Advanced
Edition |
| Import
Dial Lists |
Yes
|
Yes
|
| Quick
Dial |
Yes
|
Yes
|
| Quick
Response Selection |
Yes
|
Yes
|
| Quick
Call Back Setting |
Yes
|
Yes
|
| Quick
Re-Queue |
Yes
|
Yes
|
| Optional
View All Campaign Call Backs |
No
|
Yes
|
| Optional
View All User Call Backs |
No
|
Yes
|
| Import
FTC DNC |
Yes
|
Yes
|
| Export
Dial Lists |
Yes
|
Yes
|
| Multiple
Campaigns |
Yes
|
Yes
|
| Multiple
Users |
Yes
|
Yes
|
| User
Login Access |
Yes
|
Yes
|
| Auto
Login Ability |
Yes
|
Yes
|
| Designated
Fields |
Telephone,
Address, City, State, PostCode, Country, First Name, Last Name,
Full Name, Salutation, Response, Call Back Date Time, Business
Name, Industry, Credit Card details, Appointment Date, Appointment
Day, Rep, Email, Web Site, Classification, Fax. |
Telephone,
Address, City, State, PostCode, Country, First Name, Last Name,
Full Name, Salutation, Response, Call Back Date Time, Business
Name, Industry, Credit Card details, Appointment Date, Appointment
Day, Rep, Email, Web Site, Classification, Fax, Priority. |
| User
Defined Fields |
10
Text fields. |
20
Text, 5 Yes/No, 5 Date, 5 Currency, 10 Numeric fields. |
| Custom
Label Fields |
Yes
|
Yes
|
| Contact
Directory |
No
|
Yes
|
| Create
Dial List From Contact Directory |
No
|
Yes
|
| Custom
Label Fields |
No
|
Yes
|
| Export
Contact Directory |
No
|
Yes
|
| Call
Statistics |
Yes
|
Yes
|
| Script
Window |
Yes
|
Yes
|
| Call
Duration Timer |
No
|
Yes
|
| Transfer
Between Campaigns |
No
|
Yes
|
| Play
Pre-recorded Message* |
No
|
Yes*
|
| Record
Conversation* |
No
|
Yes*
|
| DialPad
|
No
|
Yes
|
| Modes
|
Standard
Only |
Standard
& Advanced |
* Requires
a voice capable modem
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