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TeamMax
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call center software for small to medium sized businesses
make up campaigns and assign them to agents, manage calling lists
and do not call numbers
avoid calling numbers in your do not call list
CallAssist
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quickly make a large number of outbound telemarketing calls
telemarketing dialer to automatically dial
avoid calling number in your do not call list
avoid calling number in your do not call list
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TeamMax Call Center Editions
TeamMax
Call Center Software comes in two editions.
The
Advanced Edition has extra features
that the Standard Edition does not
have.
The Advanced Edition has a Contacts directory, supports multiple
layouts, has extra data fields, has transfer tools, agents can view
lists, allows global call backs, play/record functions, can set
agent restrictions, and has prompt tips.
Contacts
Directory
The Advanced Edition gives you a Contacts directory to allow you
to keep contact details for those telephone numbers you call regularly.
This allows you to build up a call history for the contact. For
each telephone number record if you select to use the Contact Card
in the agent software then TeamMax will check the Contacts directory
for each Dial Card number.
The
Dial Card number is the telephone number in the campaign you are
working on. The Dial Card in the agent software holds the details
about the telephone number for the campaign. If that telephone number
is found in the Contacts directory it will display a Contact Card
for it to the right of the Dial Card in the agents screen.
In
addition, if your business calls contacts regularly you can keep
the contact details in the Contacts directory and then make a campaign
to call at the click of a button. You can group contacts by a classification,
for example assign them to a calling cycle of 1 month in the year,
and then create campaigns based on the calling cycle classification.
Supports
Multiple-layouts
TeamMax
allows you to have multiple campaigns and to assign different Teams
of agents a campaign to call. In the Standard Edition the layout
of the Dial Card is the same for all campaigns however with the
Advanced Edition you can set a different layout for each campaign.
This is especially desirable when campaigns hold or collect different
types of data for different types of campaigns.
Extra
Fields
In both the Standard Edition and the Advanced Edition you have fields
such as Telephone, Address, City, State, Post Code, Country, First
Name, Last Name, Full Name, Salutation, Response, Call Back Date
Time, Business Name, Industry, Credit Card details, Appointment
Date, Appointment Day, Rep, Email, Web Site, Classification, and
Fax. You also have 10 Text fields and 5 drop down lists. In the
Advanced Edition you have an additional 10 Text fields, 5 Yes/No
fields, 5 Date fields, 5 Currency fields, and 10 Numeric fields.
Transfer
Tools
In the Advanced Edition the manager has access to tools that allow
you to transfer dial records. It allows you to transfer call back
records to a different agent, call back records from one campaign
to another, and records to another campaign based on the response
of a calls made.
View
Lists
With the Advanced Edition agents can view lists of Calls Made or
scheduled Call Backs and then easily retrieve that record back again
by double clicking the record in the list.
Global
Call Backs
The Advanced Edition allows you to have global call backs across
campaigns. This means that if you are working on a new campaign
but a requested call back falls due from a different campaign the
TeamMax Server will send it to the appropriate agent. It also means
that future call backs from all campaigns can be view in the TeamMax
Agent software when the agent views the future call backs list.
Play/Record
Functions
The Advanced Edition agents can play a pre-recorded wav file to
voice mail they encounter. Another use for this feature is if they
encounter a language they don’t speak they can play a pre-recorded
message in that language to the person who answered the phone. It
is also possible to record part of the conversation to a wav file.
For example this could be useful to record credit card approvals.
These features require the hardware to support playing and recording
of wav files.
Agent
Restrictions
The Advanced Edition allows the manager to configure the agent software
so that the agent must select a Response before they can edit the
Dial Card data. They can also cause the cursor to jump to a particular
position in the Dial Card after a Response has been selected. The
Advanced Edition also allows you to force the agent to select either
a Reponses or a Call Back before they can move to the next record.
Prompt
Tips
Using the Advanced Edition allows the manager to set a Prompt Tip
for each field in the Dial Card. The Prompt Tip is a short sentence
that prompts the agent what to ask the person they have called.
As the agent moves down the Dial Card from field to field the related
Prompt Tip is displayed in the Prompt Tip window.
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