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TeamMax
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call center software for small to medium sized businesses
make up campaigns and assign them to agents, manage calling lists
and do not call numbers
avoid calling numbers in your do not call list
CallAssist
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quickly make a large number of outbound telemarketing calls
telemarketing dialer to automatically dial
avoid calling number in your do not call list
avoid calling number in your do not call list
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Call Center Agent
TeamMax
Agent Software
Each
agent uses the TeamMax Agent software. The TeamMax Server allocates
one Dial Card record at a time for the agent to call.
The TeamMax Agent software has a toolbar with the following buttons:
-
Next - Will get the next dial card record but not dial. Call starts
timing from now. This button becomes the Cancel button and allows
you to effectively put the record back in the queue for someone
else to call.
- (Next)
Dial - If no dial card record is present it will get the Next
record and then Dial it. If there is a record present (e.g. when
you pressed Next before hand) then it will dial the record that
is currently in view.
- Hang
Up - Not used with modems. Used for TAPI PBX's systems.
- End
Dial - This will end a call by saving the current record, stop
the duration timer and get a new record. It will also immediately
dial the next record that turned up.
- Do
Not Call - This will mark the telephone number as a DNC and the
TeamMax server will add the number to the DNC database.
- Call
End - This will save the current record ending the call but will
not get a new record.
- Call
Back (with drop menu) - Only used while on a call, if you click
the button it sets this record as a Call Back for future. Clicking
the button defaults to a No Answer call back but you can select
one of four types or call backs form the small drop down list
to the right of the button e.g. Busy, No Answer, Answer Machine,
Requested. All can have there own numbers of minutes set to when
you call back for this sort of call back.
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